Fast response is only one piece of the puzzle; it is also essential to us that our staff are well-trained, have strong experience, and a clear escalation path when they need to seek further internal assistance. We have high minimum standards for technicians who join our team and we provide them with ongoing learning opportunities, allowing them to further their skill-set. Our service desk is an open-plan layout and there are multiple senior engineers available to assist, meaning that our support engineers have easy access to expertise should they need it. The diverse range of expertise within our organization means that we are well-positioned to support and implement a wide range of different solutions for different situations. We are effective solution agnostic, and recognize that IT is not a one-size-fits-all industry. We will scope out the right solution for your situation and budget and will explain it all to you in clear and concise language, jargon-free, and with a view to meeting your future growth needs. When it comes to project management and implementation, we take a very serious approach to managing the impact that this can have on your business. Our project managers will follow best practices in consultation, staging, and managing change throughout the lifecycle of any implementation. We ensure that a clear project plan is in place prior to work commencing and that all key stakeholders are aware of the plan and have input where necessary. Throughout implementation, our project managers will keep tabs on deadlines, keep stakeholders informed, and ensure that the right resources are in place through to completion.